Better customer experiences
We're a human-centred design consultancy helping teams connect deeply with their digital audience.
We're a human-centred design consultancy helping teams connect deeply with their digital audience.
New challenges require new approaches. We help you clarify the big picture, focus, empathise and make smarter decisions.
We know that research and immersion into your customer’s world leads to strategic insights for your products and services.
We put our learnings into practice by helping you plan and design customer experiences across your digital impression points.
That mystical thing that pumps conversion out of any website. We know it well, we've found it, cleaned it, fed it and we are ready to share it.
Enhance your team's skills with our tailored training based on twenty years of doing, thinking, and sharing about digital products.
To uncover disruptive opportunities, we capture clues by observing customers behaviours. These clues become insights and opportunities.
We combine the aesthetics of good design with the power of user research and usability testing to create compelling brands, products and services that help you succeed.
Read about our approach
We're passionate about understanding people, how they work and what they need to make their lives simpler. We help you understand the pain points and opportunities in context of the business outcomes, conceptualise the ideas and making them real.
We design for experience as a wholistic system. Our team of researchers, service designers, interaction designers and visual designers provides the full package. We help simplify complex business processes, drive business outcomes and engage users.
We evaluate products based on usability heuristics and task based testing with real users. We help you implement hypothesis-driven development, testing assumptions and evolving concepts with users to ensure we build the right thing for the users and the business.
"We're so happy that we found Experia. The site is a pleasure to use, and sales enquiries from our website are up more than 200%. We'll be partners for a long time to come."
Managing Director, Bliss Rings
"These guys enabled our product to meet high commercial standards necessary to stand out in a retail environment. They also greatly assisted with guidance and advice. Overall their creative and technical talent is brilliant..."
Keith Rigby Opals
"I was astonished by the performance of our site within the first few months, I'm sure this reflects not only the great technical work, but also the detailed, user friendly, concise and creative work that Luke and the team produce."
Film Producer
"The staff at Experia are friendly and always available to share their specialist knowledge and talk about changes and improvements to the website as our business grows."
Founder, Melbourne's Pony Parties
"We are very pleased! Thank you for working with us and understanding our requirements and hopes."
Library Director, Camden Library
"They are intuitive and prepared for the challenges - capable of doing exceptional work."
Director / Media Producer
Experia Digital is unique - we know it, we’re proud of it and we work hard to ensure it stays true. Our seven core values are at the heart of everything we do. Here's what makes us tick.
We believe that by far the best way to build a great business is to provide a remarkable experience to our clients. After all, a client who simply loves to work with us will be part of a long-term relationship. We strive to go above and beyond what's expected of us in every facet of our business. And we actively seek and act on feedback to continually improve the experience we provide.
We believe that relationships are more important than individual projects. We view each of our clients as a valued and long-term partner, and seek every opportunity to empower and connect them. To make this a reality we only work with a small number of clients whose work we truly believe in and whose passions are aligned with our own.
In a fast paced industry we are committed to learning and staying up to date with emerging strategies, tactics and tools. We regularly ask our clients, our team and our partners for feedback and listen carefully to what is said.
The team at Experia are united in our desire to be socially and environmentally responsible and to actively seek opportunities, large and small, to make the world a better place.
At the heart of our business is the sense of accomplishment that we feel when we make a genuine difference to our client's businesses. Whether a project is small or large, the objective of delivering measurable results serves as the compass that informs all of our choices. It also challenges us to stay lean and flexible enough to help our clients take advantage of new market opportunities and stay ahead of the competition.
Strong, positive relationships that are open and honest are a large part of what makes Experia different from many other web agencies. We work hard to clear the way for great communication with our clients, our team and our partners. We strive to communicate with honesty and sincerity and to communicate often.
As it turns out, what really matters to our clients is to know that we are a solid and reliable source of support when they need it. We love to be innovative, playful and enabling partners, but when it comes to the crunch we are the rock our clients need.